IMAP App Password

How to Generate an IMAP App Password

Some retailers require email verification codes when signing in or completing purchases. An IMAP app password allows our ACO system to access these verification emails when needed.

Your IMAP app password is different from your regular email password. Follow the instructions below for your email provider to generate one.

Gmail (Google)

Step 1: Enable Two-Step Verification

1. Visit Google Two-Step Verification.
2. Sign in to the Google account associated with your retailer account.
3. Follow the instructions to enable 2-Step Verification if it is not already enabled.

Step 2: Generate Your App Password

1. Visit Google App Passwords.
2. Sign in if prompted.
3. Under App name, enter `ACO`.
4. Click Create.
5. Google will generate a 16-character app password.
6. Copy the generated password and enter it into the IMAP password field on your ACO form.

Troubleshooting

• If the App Passwords option is missing, confirm that 2-Step Verification is enabled.
• App passwords may be unavailable for certain work, school, or security-restricted Google accounts.
• Make sure you generate the password for the same email address associated with your retailer account.

iCloud (Apple)

Step 1: Access Your Apple Account

1. Visit Apple Account Management.
2. Sign in using your Apple Account.
3. Complete any verification prompts.

Step 2: Generate an App-Specific Password

1. Open Sign-In and Security.
2. Select App-Specific Passwords.
3. Click Generate an app-specific password.
4. Enter `ACO` as the password label.
5. Follow the prompts to complete the process.
6. Copy the generated password and enter it into the IMAP password field on your ACO form.

Yahoo Mail

Step 1: Open Yahoo Account Security

1. Visit Yahoo Account Security.
2. Sign in to your Yahoo account.
3. Navigate to Other ways to sign in.

Step 2: Generate an App Password

1. Select Generate app password.
2. If prompted for an application name, enter `ACO`.
3. Follow the instructions to generate the password.
4. Copy the generated password.
5. Enter it into the IMAP password field on your ACO form.

AOL Mail

Step 1: Open AOL Account Security

1. Visit AOL Account Security.
2. Sign in to your AOL account.
3. Locate Other ways to sign in.

Step 2: Generate an App Password

1. Select Generate app password.
2. Enter `ACO` as the application name if requested.
3. Generate your app password.
4. Copy the generated password.
5. Enter it into the IMAP password field on your ACO form.

Frequently Asked Questions

Is my IMAP password the same as my email password?

No. An IMAP app password is generated separately through your email provider. You should never enter your regular email password in the IMAP app-password field.

Do I need to generate a new IMAP password for every ACO form?

Generally, no. An existing app password can continue working until it is revoked or invalidated. However, different email accounts require their own credentials.

What happens if I lose my app password?

Most providers will not display an app password again after generation. You can typically revoke the old password and generate a replacement.

Can I use Outlook or Hotmail?

Microsoft personal email accounts generally do not support the same traditional app-password IMAP setup used by the providers above. Additional authentication or an alternative supported integration may be required.

Why can't I generate an app password?

Common reasons include:

• Two-factor authentication is not enabled.
• Your email provider restricts app passwords.
• Your account is managed by a school or organization.
• Additional account security restrictions are enabled.

Final Checklist

Before submitting your ACO form, verify the following:

• You generated an app password using the correct email account.
• You copied the complete password.
• You entered the app password rather than your regular email password.
• You selected the correct email provider on your ACO form.

Need assistance?

If you're having trouble generating an IMAP app password, open a support ticket in our Discord server before submitting your ACO form.